Shipping & Delivery
At Cominghu, we are committed to delivering your order in a timely and reliable manner. Please read this policy carefully to understand our shipping process, estimated delivery times, and your rights in the event of a lost or damaged parcel.
1. Total Delivery Timeline
Your total delivery time consists of two distinct stages:
① Order Processing Time
After your order is placed and payment is confirmed, our team will verify your order, conduct quality checks, and prepare your items for dispatch. Processing typically takes 1–3 business days (up to 72 hours). During peak seasons or high-volume periods, processing may take slightly longer — we will notify you if there is any significant delay.
② Shipping / Transit Time
Once your order has been dispatched from our warehouse, the estimated transit time depends on your location and the shipping method selected. Please refer to the tables below for region-specific estimates.
Total Delivery Time = Processing Time + Shipping Time
Example: If processing takes 2 business days and shipping takes 10–14 business days, your estimated total delivery time is 12–16 business days.
2. Shipping Regions
We currently ship to most countries and regions worldwide, including but not limited to:
- United States & Canada
- United Kingdom & Europe
- Australia & New Zealand
- Asia Pacific
- Rest of World
Non-Serviceable Regions
We are unable to ship to the following countries or regions due to carrier restrictions, customs regulations, or international sanctions:
- Countries subject to international trade sanctions or embargoes (e.g., North Korea, Iran, Syria, Cuba, Russia)
- Certain remote territories or regions where reliable delivery cannot be guaranteed
- P.O. Box addresses (for certain carriers and product types)
If your destination is not supported at checkout, please contact us at support@cominghu.com before placing your order.
3. Shipping Methods & Estimated Transit Times
We offer the following shipping service types. Availability may vary by destination.
🌍 United States & Canada
| Shipping Method | Estimated Transit Time | Tracking |
|---|---|---|
| Standard Shipping | 2-4 Weeks | Yes |
🌍 United Kingdom & Europe
| Shipping Method | Estimated Transit Time | Tracking |
|---|---|---|
| Standard Shipping | 2-4 Weeks | Yes |
🌏 Australia & New Zealand
| Shipping Method | Estimated Transit Time | Tracking |
|---|---|---|
| Standard Shipping | 2-4 Weeks | Yes |
🌏 Asia Pacific
| Shipping Method | Estimated Transit Time | Tracking |
|---|---|---|
| Standard Shipping | 2-5 Weeks | Yes |
🌐 Rest of World
| Shipping Method | Estimated Transit Time | Tracking |
|---|---|---|
| Standard Shipping | 3-6 Weeks | Yes |
All transit times are estimates and begin from the date of dispatch, not the date of order placement. Delays may occur due to customs clearance, public holidays, or carrier disruptions beyond our control.
4. Shipping Method Descriptions
- Standard Shipping: Balanced speed and cost. Includes shipment insurance — if your item is lost or arrives damaged, we will send a replacement at no additional cost (subject to proof). Tracking included.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please note that tracking information may take 3–7 business days to update after dispatch.
You can track your order using a third-party tracking platform such as 17track.net or the carrier's official website.
Please note that some orders may be shipped from multiple warehouse locations and could arrive in separate parcels at different times.
6. Lost or Damaged Parcels
We take full responsibility for ensuring your order arrives safely. In the event that your parcel is lost in transit or arrives in a damaged condition, the following applies:
- Lost Parcels: If your tracking shows no movement for more than 15 business days (domestic) or 30 business days (international) beyond the estimated delivery date, please contact us. We will investigate with the carrier and, upon confirmation, send a replacement or issue a full refund.
- Damaged Parcels: If your item arrives damaged, please contact us within 2 days of delivery at support@cominghu.com with your order number, a description of the damage, and clear photographs of the item and packaging. We will arrange a replacement or refund at no additional cost to you.
We are not responsible for delays or losses caused by incorrect shipping addresses provided by the customer, customs holds, or events beyond our reasonable control (force majeure).
7. Order Changes & Cancellations
If you need to modify your order (e.g., change size, color, or shipping address), please contact us within 24 hours of placing your order at support@cominghu.com. We will do our best to accommodate your request. Once an order has been dispatched, changes can no longer be made. Please double-check your order details — including size, color, and delivery address — before completing your purchase.
8. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking your local customs regulations before placing an order. We are unable to mark orders as "gifts" or undervalue declarations on customs forms.
9. Contact Us
If you have any questions about your shipment or this policy, please reach out to our support team:
Cominghu Customer Support
Email: support@cominghu.com
Website: www.cominghu.com
Response time: Within 1–2 business days