Return & Refund Policy

At Cominghu, your satisfaction is our priority. Please read this policy carefully to understand your rights and our procedures for returns, refunds, and exchanges.

1. Returns

Eligibility & Conditions

We accept returns within 30 days of the date you received your order, provided the following conditions are met:

  • The item is unused, unworn, and unwashed;
  • All original tags and labels are intact and attached;
  • The item is in its original, unopened packaging (packaging must not have been removed or damaged);
  • Items that have only been tried on (not worn outdoors or washed) may be accepted, provided all tags remain attached and the item shows no signs of use;
  • Proof of purchase (order number or receipt) is provided.

Items that do not meet these conditions will not be accepted for return and will be sent back to the customer at their expense.

When You Received the Wrong Product

If you received an item that is different from what you ordered (wrong product, wrong size, or wrong color), please contact us within 2 days of delivery at support@cominghu.com with the subject line: WRONG ITEM, along with your order number and a photo of the item received. We will arrange a return and send you the correct item or issue a full refund at no additional cost to you.

When You Changed Your Mind

If you simply changed your mind or ordered the wrong item, you may still return the product within 30 days of receipt, provided it meets the eligibility conditions above. In this case:

  • The customer is responsible for return shipping costs;
  • Original shipping fees are non-refundable;
  • A refund will be issued to your original payment method upon receipt and inspection of the returned item.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items whose original packaging has been removed or unsealed (product must be returned in its original, intact packaging);
  • Items with tags or labels removed;
  • Items that show signs of actual wear beyond a try-on (e.g., worn outdoors, washed, or bearing odors, stains, or deformation);
  • Hygiene & personal care products (e.g., underwear, swimwear, face masks) that have been opened or used;
  • Customized or personalized products made to your specifications;
  • Items marked as final sale or purchased during specific promotional events where non-return terms were clearly stated;
  • Items that have been damaged due to misuse, improper care, or unauthorized modifications;
  • Digital products or downloadable content.

Please check the terms and conditions of any active promotion before placing your order, as return eligibility may vary during promotional periods.

2. Refunds

If Your Package Was Lost

If your order has not arrived within the estimated delivery window and tracking shows no movement for an extended period, please contact us at support@cominghu.com with the subject line: MISSING PARCEL, along with your order number. We will investigate with the carrier and, upon confirmation of loss, will offer you:

  • A full refund to your original payment method; or
  • A replacement shipment at no additional cost.

Please allow up to 15 business days (domestic) or 30 business days (international) beyond the estimated delivery date before reporting a lost parcel.

If Your Product Arrived Damaged

If your item arrives damaged or defective, please contact us within 2 days of delivery at support@cominghu.com with the subject line: DAMAGED ITEM, including:

  • Your order number;
  • A clear description of the damage;
  • Photographs of the damaged item and its packaging.

Upon review, we will offer a full refund or replacement at no cost to you. We may request that the damaged item be returned before processing the refund or replacement.

Refund Processing

Once your return is received and inspected, we will notify you by email. Approved refunds will be processed within 5–10 business days and credited to your original payment method. Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Original shipping charges are non-refundable unless the return is due to our error (wrong item, damaged item, or lost parcel).

3. Exchanges

We offer exchanges for items of the same or different size or color, subject to availability. To request an exchange:

  1. Contact us at support@cominghu.com within 30 days of delivery with the subject line: EXCHANGE REQUEST;
  2. Include your order number, the item you wish to exchange, and the replacement item/size/color you would like;
  3. We will confirm availability and provide return instructions.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Items whose original packaging has been removed or unsealed;
  • Items with tags or labels removed;
  • Items showing signs of actual wear beyond a try-on (worn outdoors, washed, stained, or deformed);
  • Hygiene & personal care products (e.g., underwear, swimwear, face masks) that have been opened or used;
  • Customized or personalized products made to your specifications;
  • Items marked as final sale;
  • Items damaged due to misuse or improper care.

The customer is responsible for return shipping costs for exchanges due to change of mind. If the exchange is due to a defect or our error, we will cover all shipping costs. If the desired replacement item is unavailable, we will offer a full refund instead.

4. How to Initiate a Return or Exchange

  1. Email us at support@cominghu.com with your order number and reason for return/exchange;
  2. Our team will respond within 1–2 business days with return authorization and instructions;
  3. Pack the item securely in its original packaging and ship it to the return address below;
  4. Once received and inspected, we will process your refund or dispatch your replacement.

Return Address

Cominghu Returns
1516 S Bon View Ave
Ontario, CA 91761
United States

Please do not send items back without prior authorization from our support team, as unauthorized returns may not be processed.

5. Third-Party Retailer Purchases

If you purchased a Cominghu product from an authorized third-party retailer, please contact that retailer directly regarding returns, refunds, or exchanges. This policy applies only to purchases made directly through www.cominghu.com.

6. Contact Us

For any questions regarding this policy, please contact our support team:

Cominghu Customer Support
Email: support@cominghu.com
Website: www.cominghu.com
Response time: Within 1–2 business days