Privacy Policy

At Cominghu, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and what rights you have in relation to your data when you visit or make a purchase from www.cominghu.com (the "Site").

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Data Controller

The data controller responsible for your personal information is:

Cominghu
Website: www.cominghu.com
Email: support@cominghu.com

2. Personal Information We Collect

We collect personal information in the following ways:

a) Information You Provide Directly

When you make a purchase or create an account on our Site, we collect:

  • Full name;
  • Billing and shipping address;
  • Email address;
  • Phone number;
  • Payment information (processed securely via our payment providers — we do not store full card details);
  • Order history and preferences.

We refer to this as "Order Information".

b) Information Collected Automatically

When you visit our Site, we automatically collect certain technical information about your device and browsing behavior, including:

  • IP address and approximate location;
  • Browser type and version;
  • Operating system;
  • Pages viewed and time spent on the Site;
  • Referring URLs and search terms;
  • Date and time of your visit.

We collect this information using the following technologies:

  • Cookies: Small data files placed on your device that help us recognize you and remember your preferences. See Section 4 for our full Cookie Policy.
  • Log files: Server logs that record actions on the Site, including IP addresses, browser types, and timestamps.
  • Web beacons, tags, and pixels: Electronic files used to track how you interact with our Site and marketing emails.

We refer to this as "Device Information".

3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

Order Information is used to:

  • Process and fulfill your orders, including payment processing, shipping, and delivery;
  • Send order confirmations, invoices, and shipping updates;
  • Communicate with you regarding your orders or inquiries;
  • Screen orders for potential fraud or risk;
  • Comply with legal obligations;
  • Send marketing communications where you have given consent or where permitted by law.

Device Information is used to:

  • Monitor and improve Site performance and user experience;
  • Detect and prevent fraud and security threats;
  • Analyze how customers browse and interact with the Site (via analytics tools);
  • Measure the effectiveness of our marketing campaigns.

Our legal bases for processing your personal data include: performance of a contract (fulfilling your order), legitimate interests (fraud prevention, analytics, marketing), legal obligation, and consent (where applicable).

4. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

  • Essential Cookies: Necessary for the Site to function (e.g., shopping cart, login sessions). These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics). Data is aggregated and anonymized.
  • Marketing & Advertising Cookies: Used to deliver targeted advertisements based on your browsing behavior (e.g., Facebook Pixel, Google Ads).
  • Preference Cookies: Remember your settings and preferences for a better experience.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our Site.

For more information about cookies and how to manage them, visit: www.allaboutcookies.org

To opt out of Google Analytics tracking, visit: tools.google.com/dlpage/gaoptout

5. Sharing Your Personal Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business:

  • Shopify: Our e-commerce platform provider. Shopify Privacy Policy
  • Payment Processors: To securely process your payments (e.g., Stripe, PayPal). These providers are PCI-DSS compliant.
  • Shipping & Logistics Partners: To fulfill and deliver your orders.
  • Google Analytics: To analyze Site usage. Google Privacy Policy
  • Marketing Platforms: Such as Facebook and Google Ads, for targeted advertising (see Section 6).
  • Legal Authorities: Where required by law, court order, or to protect our legal rights.

All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

6. Behavioural Advertising

We may use your personal information to deliver targeted advertisements that we believe may be relevant to you. You can opt out of targeted advertising through the following links:

  • Facebook/Meta: facebook.com/settings/?tab=ads
  • Google: google.com/settings/ads
  • Digital Advertising Alliance (opt-out portal): optout.aboutads.info
  • Network Advertising Initiative: networkadvertising.org/choices

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, including Hong Kong, the United States, and Canada. These countries may have different data protection laws than your own. We take appropriate safeguards to ensure your data is protected in accordance with this policy and applicable law.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting obligations. Order information is typically retained for a minimum of 7 years for tax and legal compliance purposes. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us at support@cominghu.com.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you;
  • Right to Rectification: Request correction of inaccurate or incomplete data;
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten");
  • Right to Restriction: Request that we limit how we use your data;
  • Right to Data Portability: Request your data in a structured, machine-readable format;
  • Right to Object: Object to processing based on legitimate interests or for direct marketing;
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at support@cominghu.com. We will respond within 30 days. If you are located in the European Economic Area (EEA) or the UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

10. Do Not Track

Our Site does not currently alter its data collection and use practices in response to "Do Not Track" signals from browsers, as there is no universally accepted standard for such signals. You may manage your tracking preferences through cookie settings and the opt-out links provided in Section 6.

11. Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such information.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. All payment transactions are encrypted using SSL/TLS technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our Site. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Cominghu
Email: support@cominghu.com
Website: www.cominghu.com
Response time: Within 1–2 business days